Defined the function of the project manager inside of thePoker Social Enterprise organizational project, we discover the roles and functions of the new organizational asset.
Human Resources Manager – HRM
Managing a live poker event is challenging, particularly in terms of Human Resources Management. This role is traditionally associated with the organizational figure of the Tournament Director – TD. HRM responds directly to the Project Manager (PM), with whom he will design the tournament structure and organize the related units for the implementation of the project. He will deal with relationships with the staff, responding promptly to all requests received, referring to the PM that will produce final and unquestionable feedback. Unless there are different agreements in progress, HRM will only deal with the team dealer and coordination with the TD as a “guest star”. The same HRM can be used by the management for his natural role as TD.
Ground Touchpoint Manager
The success of an event also depends on the choice of the location. The Ground Touchpoint Manager (GTM) takes care of the processes of acquisition of the same on the national and international territory. Selects in complete autonomy, and in perfect coherence with the guidelines of the PM, the best locations in relation to the type of event. He also identifies the facilities needed to cope with the food and accommodation services for guests, as well as the extra services dedicated to them. During the conversion phase, the GTM will take care of organizing and coordinating the booking service for guests. In perfect coherence with the dictates of the Social Enterprise model he’ll ask for support to the organizational units that will have expressed the interest to operate like booking operator.
Account Manager
The Account Manager (AM), has the function of monitoring online conversations and detecting critical issues potentially harmful to the achievement of publishing or business goals . He also has the authority to delete irrelevant comments. The AM will assume the function of moderator, intervening, if necessary, to calm the polemic discussions and at the same time providing flash information on the event, referring when necessary to the customer care.
Jack Bonora
Transl. by Margherita Basile
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